Panini Di Casa

This policy is part of the performance evaluation system for the Service Department employees. It aims to enhance the quality of services provided and increase customer satisfaction by tracking the number of positive reviews received via the Google platform. All department employees are required to achieve a specific number of monthly reviews. The deduction policy outlined below will be applied in cases of non-compliance.

1. Monthly Google Reviews Target

Job Title	Monthly Target	Description
Waiter – Abu Dhabi Branch	150 Reviews	Average of 5 positive reviews per day
Waiter – Musaffah Branch	150 Reviews	Average of 5 positive reviews per day
Beverage Preparer (Barista)	60 Reviews	Average of 2 positive reviews per day

2. Monthly Deduction Policy – Waiter (Abu Dhabi Branch)

Monthly Reviews Achieved	Salary Deduction	Description
100 to 150 Reviews	No Deduction	Minimum target achieved
80 to 99 Reviews	200 AED	Performance below acceptable level
60 to 79 Reviews	400 AED	Performance below the acceptable level
Less than 60 Reviews	600 AED + Official Written Warning	Serious violation requiring administrative action

3. Monthly Deduction Policy – Waiter (Musaffah Branch)

Monthly Reviews Achieved	Salary Deduction	Description
100 to 150 Reviews	No Deduction	Minimum target achieved
80 to 99 Reviews	200 AED	Performance below acceptable level
60 to 79 Reviews	400 AED	Performance below the acceptable level
Less than 60 Reviews	600 AED + Official Written Warning	Serious violation requiring administrative action

4. Monthly Deduction Policy – Beverage Preparer (Barista)

Monthly Reviews Achieved	Salary Deduction	Description
40 to 60 Reviews	No Deduction	Minimum target achieved
30 to 39 Reviews	200 AED	Performance below acceptable level
20 to 29 Reviews	400 AED	Performance below the acceptable level
Less than 20 Reviews	600 AED + Official Written Warning	Serious violation requiring administrative action

5. Supervisor Responsibility for Team Reviews

The hall supervisor is responsible for the daily monitoring of their team’s performance in achieving the monthly review targets. The team’s total results are evaluated according to the following table:

Total Monthly Team Reviews Achieved	Supervisor Salary Deduction	Description
200 Reviews or more	No Deduction	Full team target achieved
170 to 199 Reviews	200 AED	Below expected level
140 to 169 Reviews	400 AED	Weakness in team performance monitoring
Less than 140 Reviews	600 AED + Official Written Warning	Severe supervisory negligence requiring administrative action