This policy aims to regulate and motivate the performance of the service staff through a structured bonus system based on achieving specific monthly targets in terms of sales and service quality. It applies to all service team members and supervisors in Abu Dhabi and Musaffah branches.

1. Waiter Bonus – Abu Dhabi Branch (Monthly Target: 40,000 AED per person)

Sales Achieved (AED)	Bonus	Description
Less than 40,000	None	Target not achieved
40,000 – 49,999	400 AED	Basic target achieved
50,000 – 59,999	800 AED	Advanced performance
60,000 and above	1,200 AED + Certificate	Outstanding performance

2. Waiter Bonus – Musaffah Branch (Monthly Target: AED 30,000 per person)

Sales Achieved (AED)	Bonus	Description
Less than 30,000	None	Target not achieved
30,000 – 33,999	AED 300	Basic target achieved
34,000 – 38,999	AED 600	Advanced performance
39,000 and above	AED 900 + Certificate	Outstanding performance

3. Barista Bonus (Monthly Target: AED 25,000)

Sales Achieved (AED)	Bonus	Description
Less than 25,000	None	Target not achieved
25,000 – 28,499	250 AED	Basic target achieved
28,750 – 32,499	500 AED	Advanced performance
32,500 and above	AED 750 + Certificate	Outstanding performance

4. Moroccan Tea Specialist Bonus (Monthly Target: AED 15,000)

Sales Achieved (AED)	Bonus	Description
Less than 15,000	None	Target not achieved
15,000 – 17,099	150 AED	Basic target achieved
17,250 – 19,499	300 AED	Advanced performance
19,500 and above	AED 450 + Certificate	Outstanding performance

5. Supervisor Bonus – Abu Dhabi Branch (Team Target: AED 160,000)

Team Sales Achieved (AED)	Monthly Bonus	Description
Less than 160,000	None	Minimum not achieved
160,000 – 179,999	400 AED	Basic target achieved
180,000 – 199,999	700 AED	Advanced team performance
200,000 and above	1,000 AED	Outstanding supervision

6. Supervisor Bonus – Musaffah Branch (Team Target: AED 90,000)

Team Sales Achieved (AED)	Monthly Bonus	Description
Less than 90,000	None	Minimum not achieved
90,000 – 104,999	400 AED	Basic target achieved
105,000 – 119,999	700 AED	Advanced team performance
120,000 and above	1,000 AED	Outstanding supervision

7. Underperformance Policy

– If an employee (waiter, barista, tea specialist, or supervisor) fails to meet their monthly target for two consecutive months, 15% of their basic salary will be deducted starting from the second month.
– The deduction will continue monthly until the target is achieved.
– Once the target is achieved, the full salary will be reinstated from the following month.